5 Ways Loadit is Improving their Offerings to Ensure Business Growth
29 September 2022
There’s a plethora of information and advice available on how to grow and sustain a business. Some may feel that they know their business inside out and, therefore, do not require external assistance. Others who put in the necessary time and research use such resources to develop what they believe is a truly unique business model. That’s not to say that one approach is better than the other since both have the same goal in mind: how to best serve their customers. The key to achieving this is listening to what they have to say. By understanding your clients’ pain points, you’re better positioned to provide them with a solution. Listening to their experiences, insights, and ideas of how to do things better, will inevitably benefit your business in ways that competitors are perhaps yet to experience. A transport service like Loadit, for example, needs to constantly evolve to meet the ever-changing demands of their clients, and their clients’ customers. Since its inception, the business has grown to include new and improved offerings based on consumer feedback. The benefits? Retaining existing customers while acquiring new leads.
Managing Complex Jobs
Loadit’s user-friendly software makes booking, altering, and managing jobs a quick and easy process. An important consideration for corporates pushed for time. As is a 60-minute arrival option for any emergency or ad-hoc requests. What happens with more complex pick-ups and deliveries? Multi-drop routing and multi-vehicle scheduling functionalities address these complexities. Using advanced algorithms, Loadit allocates the best and most cost-effective resources available to manage the collection and delivery process. As a result, corporates are met with much-needed flexibility and a higher level of service.
Communication & Transparency
To manage more complicated jobs or fulfil standard orders, Loadit enables customers to add details at the pick-up or throughout the job via SMS. By recording the customers’ delivery preferences, Loadit can capture key details such as preferred time of delivery and any changes to the destination to improve the overall service. Customers are constantly kept up to date and are notified when their delivery has been scheduled, once the order has been dispatched, when it’s on the way, and once the order has been fulfilled. Each Loadit driver also has Satellite Navigation systems available for route optimisation.
Overall Service Rating
Analysing reviews left by customers allows businesses to modify their services to cater for their needs. In doing so, customers are left feeling seen, appreciated, and valued, and are far more likely to use your services again. When a customer has been alerted that their Loadit order has been completed, the message provided gives them the ability to rate and comment on the delivery process. Loadit then reports back to their customers with daily reports that include these ratings. These new functionalities better connect Loadit to their clients and clients’ customers to create a better experience for the necessary parties.
Frequent User Benefits
Another way to concentrate on personalisation and build more meaningful customer relationships is by rewarding frequent users for their loyalty. Loadit’s rates are fully variable per job allowing corporates to enjoy their service without making a long-term commitment. Customers moving houses, small businesses that need goods transported, or those looking to make use of refuse removal services truly benefit from this. Loadit, however, identified that their large corporate customers needed them to go a step further. When booking a second job within 14 days of completing their last order, corporate customers will receive a 10% discount, as well as free compensation in the unlikely event of loss or damage of goods.
Preferred Driver Functionality
The latest addition to the Loadit portfolio is that of their Preferred Driver functionality for corporate customers. With it, frequent Loadit users can prioritise certain vehicles and drivers for their deliveries. Loadit will, together with the client, assess what vehicle specifications, driver experience, and training are required. Appropriate drivers will then be selected and given supplementary training on the client’s processes, paperwork, and product handling. Only then will the drivers and matched vehicle combinations be assigned to that specific client. This functionality proves extremely useful for clients looking to work with drivers who are familiar with their ways of working. It also saves them from getting involved in the very time-consuming fine-tuning and management of their deliveries.
Visit our website for more information on how Loadit can streamline your supply chain, optimise deliveries, and improve the overall customer experience.
Let’s get moving!
We understand that every move is unique which is why Loadit gives you the ability to personalise our services according to your needs.