Privacy Policy

Loadit App (Proprietary) Limited (collectively “Loadit”, “us” or “our”) are committed to protecting your privacy. This privacy policy is provided to you to help you make an informed decision about whether to use or continue using the Loadit website and application, Twitter, the Loadit Facebook page and/or Loadit’s Services.

The protection of your personal identifiable information (collectively “data”) that is collected, processed and applied during your use or visit to any of our various platforms is important to us. Your data is protected in accordance with the provisions of local data protection and privacy laws. Insofar as the local laws might contradict the privacy policies of Facebook, Instagram, Messenger and other products and features offered by Facebook (collectively “Facebook”), then the Facebook policies shall prevail.

You may decline to submit your data to Loadit, in which case Loadit will not be able to provide its complete services to you. Your continued use of any of Loadit’s platforms will signify your acceptance of our Privacy Policy and Terms of Use. Loadit collects the details provided by you on registration together with the information we learn about you from your transactions. Additional information can be collected through information you provide when giving us feedback, completing forms, using promotional codes or registering complaints or issues.

The data you provide would ordinarily include your name, phone number, email address, login name and password, billing/banking information, addresses and any special instructions (if applicable) when you choose to engage the services provided by Loadit. Loadit will also collect information from your computer, phone, tablet or other device you are using to access our services. This includes the IP address, the browser you use, and your language settings. Depending on the services that you use, and your device settings or permissions, Loadit may collect your precise or approximate location information as determined through data such as your mobile network, GPS, IP address and WiFi.

We receive transaction details when you use our services, including the type of services you ordered, delivery details, date and time the service is provided, the amounts charged, the distances travelled, and your method of payment.

Our various platforms enable you and the driver to communicate with each other, by way of a call or text. This information can be used by us for customer support services, safety and security purposes, to improve our services, or for marketing purposes.

If you are a driver, Loadit can collect location information from you when the Loadit website or application is running in the foreground or the background of your device. In addition, if you are a driver, Loadit may also collect your criminal record information where permitted by law.

Other information we collect when you interact with our services includes interaction dates and times, web pages viewed, system crashes and other system activity. In some cases, we collect this and other information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. Please note that if you refuse to accept cookies from Loadit you might not be able to access portions of our services.

There are third parties which can receive some of your data. These would be third parties that we engage directly or that function separately in order to provide you with the Loadit services. This would usually include financial institutions, payment service providers, advertisers, location maps/services, insurance providers, affiliates and subsidiaries of Loadit. We do not sell, rent nor share your data without your consent, or without a feature allowing you an opt-in or opt-out.

We will release your data if required to do so by law, or if we believe in good-faith that such action is necessary to comply with local laws.

We take all reasonable steps to ensure that your data is relevant to its intended use, is accurate, and complete. Loadit uses reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your data. Only authorised personnel are permitted to access your data, and this is done in the course of their work. We cannot, however, ensure or warrant the exclusive and absolute security of any information you transmit to us and you do so at your own risk. Using unsecured wifi or other unprotected networks to submit messages is also not recommended, as this will also compromise your security.

We will retain your data for as long as we deem it necessary to enable you to use our services, to provide our services to you, to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All the data we retain will be subject to this Privacy Policy. If you have a question about a specific retention period for certain types of data that we keep or process about you, please contact us via our contact details.

Please be aware that we cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of such a breach, we will attempt to notify you electronically so that you can take appropriate protective steps. We also reserve the right to post a general notice on Loadit’s platforms if a security breach occurs.

This Privacy Policy may be revised periodically and this will be reflected by the "effective date" below. Please revisit this page to stay aware of any changes. Your continued use of Loadit’s platforms and/or services constitutes your agreement to this Privacy Policy and any amendments to it.

Effective date of this privacy policy : 11/02/2019

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We understand that every move is unique which is why Loadit gives you the ability to personalise our services according to your needs.