Yes, you can request additional services on moving day with Loadit. Changes such as another collection address, extra items or a second load may be possible.
However, the team must first confirm availability, vehicle capacity, safe handling requirements and any additional cost.
Our most important advice is to raise the request as soon as you notice the problem.
Contact Loadit Support before expecting the crew to carry out work beyond your original booking. For all your household moves contact us today.
An extra stop may be straightforward to arrange. Finding more helpers, organising a shuttle vehicle or handling unusually heavy equipment can take more planning. Explaining exactly what has changed gives the team the best chance of finding a practical solution.
What Changes Can You Request on Moving Day?
Adding Another Collection or Delivery Address
You might need to collect a desk from storage, drop furniture at a family member's home or pick up an appliance along the way. Loadit supports multiple collection and delivery points, so these requests may be possible.
However, adding stops to an active move needs confirmation. A new address can change the route, travel time and price. Give support the full address, contact details, items involved and any access restrictions.
Check that someone will be available at the extra stop. A collection cannot run smoothly if the goods are locked away or the person with the keys has already left.
Read our latest blog post: How Can I Minimize Disruptions When Moving My Business?
Moving Additional Items
It is easy to overlook patio furniture, garage boxes or items stored in a spare room. If you discover extra belongings, show the driver before loading is completed.
Whether those items can travel in the same load depends on their size, weight and the remaining safe loading space. A few extra boxes may fit, while a large cupboard could require a different arrangement.
Never pressure the crew to overload the vehicle or squeeze fragile goods into an unsuitable space. Ask about the available options instead.
Arranging a Second Load
Loadit's published FAQs state that a second load with the same driver can be arranged when everything does not fit, with subsequent loads charged at a 10% discount.
Confirm the revised cost and timing with support before proceeding.
A return trip also means more loading, driving and offloading time. Consider gate closing times, lift bookings and key handover deadlines when deciding whether another load will work.
Requesting More Helpers
Extra helpers can make a difference when there are bulky items, long carrying distances or stairs.
However, additional people may not be immediately available once your vehicle and crew have been dispatched. Explain which items need more assistance and why. Support can assess the request and discuss the options available that day.
Book the appropriate help upfront wherever possible. Discovering that a heavy item needs more people after the move has started can delay the entire job.
What Should I Do If My Booking Needs to Change?
Loadit's booking system allows customers to edit jobs before a driver has been assigned. Once a driver is assigned, self-service editing is no longer available.
If your move is already underway, use the following steps:
- Tell the driver what has changed so the team can assess the immediate situation.
- Contact Loadit Support on 010 510 1200 with your booking details.
- Describe the extra items, stops, labour or access requirements.
- Ask support to confirm what is possible, the additional charge and the effect on timing.
- Agree to the revised arrangements before the extra work begins.
You can also email help@loadit.africa. For a change affecting a move already in progress, calling is the more practical first step.
Keep any confirmation of the changes with your booking records so everyone has the same understanding.
Will Additional Services Change My Moving Quote?
They can.
Your original quote reflects the job details supplied when booking. Changing the route, load or assistance required may change the price.
For example, collecting an extra chair nearby is a different request from returning across the city for another full load. Unexpected stairs or restricted vehicle access can also change the work involved.
Before agreeing to an adjustment, ask:
- What extra work does the revised price include?
- Does it cover the additional loading and offloading assistance required?
- How much longer is the move expected to take?
- Are there any access arrangements I need to make?
- How will the additional payment be processed?
For household bookings, Loadit accepts Visa and Mastercard credit or debit cards and does not accept cash or EFT payments. Keep booking changes and charges within Loadit's official process rather than making a separate payment arrangement with the driver.
An Illustrative Example: The Forgotten Garage Items
Imagine a customer moving from a two-bedroom apartment in Pretoria to Johannesburg. They have booked a 3-ton vehicle and helpers, but discover a patio set and 15 packed boxes in a garage that were left out of their original estimate.
The first load is already full. Adding the remaining goods would risk damaging furniture or exceeding safe capacity.
The sensible response is to pause and assess the options:
- The customer shows the driver everything that remains.
- Loadit Support checks whether a second load or another vehicle can be arranged.
- The customer receives confirmation of the additional cost and expected timing.
- The customer checks that both properties will remain accessible.
- The extra transport proceeds once the arrangements are agreed.
This is an illustrative scenario, rather than a documented customer move. It shows why forgotten items can affect both your budget and finishing time.
The time needed would depend on traffic, distance, loading conditions and crew availability. Avoid assuming that another load will fit into the original schedule.
Which Requests Need Advance Planning or Specialist Help?
Paying extra does not automatically make every request possible.
Some tasks need different equipment, specialist skills or preparation before the moving team arrives.
Packing Boxes and Protecting Fragile Items
Loadit does not provide packing services. Have small belongings boxed and delicate items protected before collection.
If you are still packing when the vehicle arrives, tell the team immediately. Loose items slow down handling and may not be ready for safe transport.
Keep packing materials available for anything you discover at the last minute. Suitable boxes, tape and protective wrapping can help you prepare overlooked items without holding up the rest of the load.
Dismantling and Reassembling Furniture
Prepare large furniture before moving day.
Do not assume the crew will arrive with tools or be able to dismantle complicated beds, wardrobes or office desks. Ask about any assistance you need before booking. Where specialist assembly is required, arrange the appropriate service separately.
Keep fittings in labelled bags and photograph furniture before dismantling it. This makes reassembly easier at the destination.
Disconnecting Appliances
Have washing machines, dishwashers and plumbed-in fridges disconnected and prepared before collection.
Arrange a qualified professional where plumbing or electrical work is needed.
A moving crew should not be expected to resolve a leaking connection or disconnect a fixed electrical installation as an unplanned extra.
Unusually Heavy or Difficult Items
Flag safes, pianos, machinery and other exceptionally heavy items before moving day.
Provide dimensions, approximate weight and photographs of the access route. Ask whether the item can be accommodated safely. Some moves need specialist lifting equipment or a dedicated handling team.
Vehicle payload is only one consideration. Doorways, stairs, turning space and the ability to lift the item safely also matter.
Hazardous or Prohibited Goods
Loadit's published guidance excludes various hazardous goods, including flammable liquids, explosives, toxic chemicals and gas cylinders.
Check questionable items beforehand and arrange an appropriate specialist service where necessary. Do not add hazardous materials to boxes of ordinary household belongings.
What If the Truck Cannot Enter My Complex?
A vehicle restriction discovered at the gate can interrupt the whole move. Security estates, apartment buildings and office parks may limit vehicle size or require advance approval.
Loadit offers shuttle arrangements for locations that cannot accommodate larger vehicles. These should be discussed and booked in advance wherever possible.
A shuttle transfers goods between the property and the larger vehicle parked outside. This adds handling and requires another vehicle, so same-day availability should never be assumed.
Before moving day, ask both properties about:
- Vehicle height and size restrictions
- Permitted moving hours
- Driver and vehicle registration requirements
- Loading bay and goods lift bookings
- Parking distance from the entrance
- Stairs or furniture that will not fit in the lift
How Can I Avoid Last-Minute Extras?
Walk Through Every Storage Area
Check cupboards, garages, patios, outside rooms and storage units before choosing your vehicle.
Include items you use infrequently, such as garden furniture and spare appliances. A complete load estimate helps you choose suitable transport and reduces the chance of an unexpected return trip.
Finish Packing Before Collection
Box small items, protect fragile belongings and label everything clearly.
Keep daily essentials separate so you do not need to reopen packed boxes while the team is loading.
Prepare Furniture and Appliances
Dismantle furniture where necessary, secure loose parts and arrange appliance disconnection.
Clear a route from each room to the collection point.
Share Changes as Soon as You Know About Them
If your inventory grows or your building changes its access rules, tell Loadit before moving day.
Earlier notice gives the team more time to assess vehicles, helpers and scheduling.
Our recommendation is simple: report a change when you discover it. Waiting until the truck is loaded makes the available solutions more limited.
Get Help With a Moving-Day Change
Additional services may be possible, but they need to match the available crew, vehicle capacity and safe working conditions. Confirm the scope, cost and timing before the extra work begins.
If your plans change during a Loadit move, call 010 510 1200.
For an upcoming move, visit Loadit to request a quote and include your helper, stop and access requirements from the start.