Zorora and Loadit: Revolutionising Furniture Delivery in South Africa

The online furniture industry has seen significant changes and evolution over the years, driven by advancements in technology, changing consumer preferences, and a growing emphasis on sustainability. Zorora Sofas, part of the furniture manufacture and supplier Sonu Group PTY (Ltd), partnered with Loadit to improve their transport efficiency and reduce costs. As a result, the furniture store can now track deliveries, manage inventory, and handle returns more effectively. What’s more, Loadit’s user-friendly interface has made it easy for Zorora's team to learn and use, leading to increased productivity and a better overall customer experience.

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Sustainable Manufacturing & Streamlined Logistics

As a well-loved furniture retailer in South Africa, Zorora is committed to providing the best value for money, delivering quality furniture in 10-15 working days, and sourcing and manufacturing locally. To achieve these goals, the store uses computer-aided design (CAD) software to create and modify furniture designs quickly and efficiently.

“This technology allows us to engineer our furniture sustainably and cost-effectively. Our factories all use CNC machines to cut frames and fabrics, increasing precision and reducing waste,” explained Dale Furphy, Chief Operating Officer at Sonu Group Pty Ltd. Additionally, they started using Loadit, to manage their deliveries more efficiently.

As a top-tier third-party logistics provider, Loadit delivers an extensive range of services to diverse industries. Their approach places customers at the forefront, providing effective and economical transport solutions that cater to their specific transportation requirements. By utilising state-of-the-art technology, the logistics process is streamlined, starting from order placement up to final delivery, ensuring prompt and precise goods delivery.

Enhancing Customer Satisfaction & Saving Costs

Zorora first started using Loadit in July 2022, and now uses them exclusively for all furniture deliveries in Johannesburg and Cape Town areas. “Loadit's platform and technology have allowed us to move away from using our own delivery vehicles or making use of many other informal drivers. The system has also allowed us to free up a lot of capacity by assisting in planning and scheduling delivery routes of multiple orders,” said Furphy.

She further explained how Loadit follows a very easy-to-use guide that prompts the user to capture all the necessary information systematically. It even allows her team to select if the driver needs an additional person to assist with loading and unloading during collection and deliveries.

Before using Loadit, Zorora dealt with weekly customer complaints of poor service, wrong deliveries, and bad or no communication with clients. However, with their help, we now receive raving reviews daily of how great the service is and how helpful and professional the drivers are,” continued Furphy.

Revolutionising Logistics for Multiple Industries

Apart from the furniture (manufacturing) industry, Loadit also offers businesses collection and delivery services to several other sectors such as solar, fencing, events, designers, interior decorators, construction, food products, toys, and industrial companies. For instance, Loadit works with Trust Solar to deliver solar panels and related equipment to installation sites. They also provide logistics services in the form of 8 ton trucks for hire to fencing companies to transport fencing materials to construction sites.

Loadit has partnered with Rebels Pizza to deliver supplies to their restaurants and bakery companies like Bakesure to deliver their final products to retail and wholesale outlets. Additionally, Loadit has also served industrial companies like Cyclotherm Boilers, which specialises in boilers.

The online furniture industry is rapidly evolving, and Zorora is committed to providing quality furniture, value for money, and fast delivery lead times. By using technology to optimize their manufacturing processes, sourcing, and manufacturing locally, and partnering with innovative logistics platforms like Loadit, they can meet customer expectations and stay ahead of the competition.